1. Scope
This Privacy Policy applies to Turnaround's website, web application, installed progressive web app, and related support interactions.
Turnaround is designed for freelance production professionals. It is not intended to collect information unrelated to the service.
2. Information Turnaround processes
Account and profile information
This may include your name, email address, phone number, work roles, mailing address, payee name, account settings, and authentication information.
Production and work records
This may include project names, production companies, job numbers, work dates, call times, work locations, parking notes, crew contacts, billing contacts, pay rates, hours, invoices, payment status, kit or equipment records, mileage, expenses, and related notes.
Tax-planning and payroll recordkeeping information
This may include 1099 or W-2 labels selected by you, reserve percentages, gross wages, tax-withholding amounts entered from paystubs, mileage records, and year-end summaries.
Information about other people
Call sheets and records you upload may contain names, roles, phone numbers, email addresses, company information, and other production contact details for crew, vendors, clients, or production personnel.
Subscription and transaction information
Turnaround receives limited billing metadata such as subscription plan, status, renewal information, payment-processor customer identifiers, and transaction status. Full payment-card numbers are handled by the payment processor and are not stored by Turnaround.
Technical and security information
Turnaround and its infrastructure providers may process IP address, browser or device information, request information, authentication events, error logs, security events, and similar technical data needed to operate and protect the service.
3. How information is used
- Provide, personalize, synchronize, and maintain your Turnaround workspace.
- Extract information from call sheets and populate job or contact records for your review.
- Calculate and display work-time, invoice, mileage, expense, and planning totals.
- Process subscriptions, account access, email confirmation, and billing status.
- Detect abuse, investigate errors, secure accounts, enforce limits, and protect the service.
- Respond to support, privacy, billing, and security requests.
- Comply with law, resolve disputes, and enforce applicable terms.
4. Call sheet processing
When you upload a call sheet, Turnaround processes the document to extract job, crew, contact, billing, date, call-time, and location information for your review. Information may be transmitted to service providers that process data on Turnaround's behalf.
Turnaround does not intentionally save the original uploaded call-sheet file as a document in your account. Extracted information you approve may be saved to your account.
Only upload documents you are authorized to provide.
5. When information may be disclosed
Turnaround may disclose information to service providers that perform functions on Turnaround's behalf, including:
- cloud hosting, database, authentication, and storage providers;
- document-processing providers;
- payment and subscription processors;
- transactional email providers;
- network, security, fraud-prevention, and performance providers; and
- professional advisers or authorities when reasonably necessary to comply with law, protect rights, investigate fraud or security incidents, or resolve disputes.
Turnaround may also transfer information as part of a merger, financing, acquisition, reorganization, or sale of all or part of the business, subject to applicable law and appropriate protections.
6. No sale of personal data or targeted advertising
If Turnaround's practices materially change, this policy and any legally required choices or notices will be updated before the new practice is applied where required by law.
7. Retention and deletion
Turnaround keeps account and service information for as long as reasonably necessary to provide the service, maintain account history, secure the platform, meet legal obligations, resolve disputes, and enforce agreements.
You can use the in-app Delete Account feature to request permanent account deletion. Certain limited information may remain temporarily in backups, security logs, payment-provider systems, or other service-provider systems, and information may be retained where required or permitted for legal, fraud-prevention, accounting, or dispute purposes.
8. Security
Turnaround uses administrative and technical safeguards designed to protect account data, including authenticated access, encrypted network transport, access controls, security filtering, and monitoring. No internet service can guarantee absolute security.
If you believe your account or Turnaround data may have been compromised, contact us promptly through Contact Support and select Security concern.
9. Your privacy choices and rights
Depending on where you live and applicable law, you may have rights to request access to, correction of, deletion of, or a portable copy of certain personal data, or to obtain information about how it is processed.
You may update many account details directly in Turnaround and may delete your account in Settings. For another privacy request, use Contact Support and select Privacy / Data Request. Turnaround may need to verify account ownership before completing a request.
If a legally protected request is denied, you may ask us to reconsider by replying to the decision and stating that you are appealing the privacy decision. If applicable law provides an additional regulator complaint process, the response will identify it.
10. Changes to this policy
This policy may be updated as Turnaround changes. Material changes will be communicated through the service or another reasonable method where required. The date at the top shows the latest revision.
11. Contact
Privacy questions and requests can be submitted through Contact Support.